Last updated: May 2025
Introduction
Nacogdoches Health Partners and FastTrack Express Clinic (“we,” “us,” or “our”) are committed to protecting your privacy and securing your personal health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), the Texas Medical Privacy Act, and the Telephone Consumer Protection Act (TCPA).
This Privacy Policy explains how we collect, use, and protect your information when you visit our websites or interact with our services, including via SMS text messaging. If you are a patient receiving care, you will also receive a HIPAA Notice of Privacy Practices during your intake process.
Information We Collect
- Personal information (name, date of birth, contact details)
- Health and medical history
- Insurance and billing details
- Website usage data (IP address, browser type, pages visited)
- SMS message logs and opt-in data for patient communications
How We Use Your Information
We use your information to:
- Provide healthcare, wellness, and urgent care services
- Schedule appointments and send reminders
- Communicate with you via SMS, phone calls, and patient portals
- Process billing and insurance claims
- Improve our services and website
- Meet legal and regulatory requirements
SMS and Mobile Privacy
We may communicate with you by text message regarding appointments, care instructions, or service updates. By opting in to receive SMS communications, you consent to receive such messages at the number provided. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Sharing
We may share your information:
- With your consent
- With other providers for your treatment
- With insurance companies for payment
- As required by federal or Texas law
- In emergencies to protect your health or safety
Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your personal information, including encryption, secure access controls, and staff training on privacy policies.
Your Rights
You have the right to:
- Access and request a copy of your medical records
- Request corrections or amendments to your health data
- Restrict certain uses and disclosures
- Request confidential communications
- File a privacy complaint without fear of retaliation
Cookies and Website Analytics
Our websites may use cookies and analytics tools to improve your online experience. No protected health information (PHI) is stored in cookies.
Data Retention
We retain medical records as required by federal law and Texas Medical Board rules, typically for at least 7 years after your last visit.
Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with the new “Last updated” date. Continued use of our services after changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this policy or how your information is handled, please call or text us directly at (936) 559-0700.
Nacogdoches Health Partners & FastTrack Express Clinic
📍 4800 NE Stallings Dr., Nacogdoches, TX 75965
📞 (936) 559-0700